Description based on the Specified Commercial Transactions Act

〒152-0002 Meguro Honcho, Meguro Ward, Tokyo

*If you make a request to the email address listed below, we will disclose the location without delay.

Phone number: 090-9105-2580

*For inquiries, please contact us via email at the address listed below.

Email address: support@ezcoser.com

The following payment methods are available:

1. Credit card payment: VISA, Master, JCB, AMEX, Diners Club

2. Convenience store payment: Family Mart, Lawson, Ministop, Daily Yamazaki, Seico Mart

3. Smartphone payments: LINE Pay

4. Bank transfer

5. Pay-easy

It is displayed for each product.

■Shipping fee (all over Japan):

・If the order amount per order is between 0 and 4,999 yen (tax included), the shipping fee will be a flat rate of 800 yen (tax included).

・Shipping is free for orders over 5,000 yen (tax included).

■Consumption tax: Consumption tax is included in all product prices (tax included prices).

■Bank transfer fee (when using bank transfer): In principle, this fee will be borne by the customer.

■Convenience store payment fees (when using convenience store payment): As a general rule, this is to be borne by the customer.

■Pay-easy payment fee (when using Pay-easy payment): As a general rule, this fee should be borne by the customer.

[Credit card]: Payment is confirmed when you order the product. (Varies by credit card company)

[Convenience store payment]: Please pay within 5 days of placing your order. If more than 5 days have passed, your order will be canceled.

[Smartphone payment]: Payment is confirmed when you order the product.

[Bank transfer]: Please transfer to the account specified by our store within 14 days from the date of your order. If more than 14 days have passed, your order will be canceled.

[Pay-easy]: Please transfer to the account specified by our store within 14 days from the date of your order. If more than 10 days have passed, your order will be canceled.

Except for before and after long holidays, busy delivery periods, bad weather, natural disasters, and circumstances specific to the delivery company, we will ship your order within 1 to 10 business days after we confirm your payment.

*Our products are shipped directly from overseas.

*Please note that some products may take more than 10 days to be delivered.

*If you have a deadline, please be sure to contact us at support@ezcoser.com before placing your order.

In the unlikely event that you receive a defective or incorrect product, please contact us within 7 days of receiving the product and we will exchange it for a good product or provide a refund.

Please note that we will not be able to accept requests for returns, exchanges or refunds after that date.

*When the product arrives, please make sure to check that the product is not defective or damaged and that the product you received is not different from the one you ordered.

Examples of items that cannot be returned, exchanged or refunded:
- If the product was not purchased from us (this website, our direct stores, or at our events).
- If there are no special circumstances and your request for an exchange is made more than 8 days after the product arrives.
- If the product's packaging such as tags, labels, bags, boxes, instruction manuals, or included delivery notes are lost.
- Products that have been damaged, soiled, or used while in the customer's possession.
- If there are signs that items whose fabric stretches, such as T-shirts, underwear, or leotards, have been tried on.
- If the product cannot be delivered due to the customer's extended absence or refusal to accept it.

We cannot accept returns, refunds or exchanges for reasons such as a different impression of the product, no longer needing the product, ordering the wrong product, the size not fitting, the product being ineffective, physical abnormalities caused by allergies, being unable to make payment, or damage or loss due to carelessness on the part of the customer.

This shop uses an online shop server provided by Shopline.

The submission form is compatible with SSL (Secure Sockets Layer), which encrypts and protects communication between the server and your computer, preventing anyone from snooping on the information you enter.

Credit card information is sent directly to the payment server operated by the payment agency using a token method (a method that does not pass card information), so it does not pass through the online shop server. In addition, our shop does not hold any credit card information.

The payment processing company is fully compliant with the latest version of PCI DSS, the international standard for the credit card industry, "PCI DSS v3.2.1," and provides world-class security.